Billing & Collections Supervisor (DFM #674)

Company Confidential

Large, international law firm in Uptown is seeking a Billing & Collections Supervisor who will be responsible for the direct supervision of the billing staff, managing assigned monthly processes and the creation and dissemination of billing related reports.  Will also serve as a positive role model and mentor, and to perform all responsibilities with a commitment to providing superior service to the firm’s clients, attorneys, advisors and staff, efficient and effective departmental operations, and an atmosphere of teamwork and continuous improvement!


Essential Duties and Responsibilities:

  • Prepare monthly prebills for distribution to attorneys.
  • Monitor local monthly billable WIP and AR and report status to management.
  • Communicate with attorneys and secretaries to address any billing or collections questions or report requests.
  • Edit, prepare, and finalize monthly prebills.
  • Work with Collections staff to collect aged accounts receivables.
  • Process and monitor the e-billing process for those clients that are electronically billed to ensure that invoices are successfully submitted, including monthly estimates of accruals.
  • Verify daily new business memo and ensure correct input of information and special billing arrangements for assigned clients.
  • Overall responsibility for supervising the Billing staff, including setting daily priorities, coordinating daily workflow and assignments, and ensuring quality of work and timely completion of billing assignments.
  • Consult with, and assist Billing & Collections Manager on department procedures and ensure implementation with staff.
  • Monitor the office monthly billable WIP and accounts receivable by reporting comments from the Billing Specialists to Manager and escalating issues with the responsible attorneys as necessary.
  • Advise Billing Manager on staffing and personnel issues, productivity, training and professional development as needed.
  • Manage the monthly process of recording bills in Aderant by month-end and provide delinquency reports to management.
  • Process and record office escrow transactions.
  • Handle escalated inquiries from secretaries, attorneys, and clients regarding bills.
  • Supervise daily work to billing staff and provide guidance on prioritizing, problem solving, and completing tasks as assigned.
  • Assist in constructive resolution of conflicts among team members, other departments, and internal clients.
  • Contribute to annual reviews and provide constructive feedback on regular basis. Identify possible training/development needs and opportunities for growth of team members.
  • Lead by example in promoting teamwork within the Billing department.
  • Participate on team meetings and engage in achievement of department goals and objectives.
  • Work with attorneys as necessary to complete the monthly billing and other assigned tasks, including coordination of escrow transactions.
  • Coordinate with Billing & Collections Manager on regular basis to report work in process and unbilled time, and raise issues.
  • Implement firm billing standards, policies, and programs as required.
  • Develop relationships with attorneys and partners and serve as support for issues that may arise. Resolve problems when possible and, as necessary, report problems to Billing & Collections Manager in a timely manner.

Other Essential Duties:

  • Attend monthly Billing & Collections Committee meetings .
  • Back-up Billing Specialists and others in the department in their absence.
  • Back-up Billing & Collections Manager in their absence.


Essential Knowledge, Skills and Competencies:

  • Ability to read, write and speak English
  • Supervisory experience
  • Experience with computerized accounting systems, Aderant preferred
  • Experience with E-billing
  • Advanced knowledge of Excel
  • Thorough knowledge of MS Office applications including Word and Outlook
  • Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others
  • Aptitude and willingness to work with complex procedures
  • Strong organizational skills and attention to detail
  • Ability to read, comprehend, and follow instructions
  • Ability to manage multiple priorities and adjust to changing priorities in a professional manner
  • Ability to work independently and with a team
  • Willingness and ability to assume new tasks and responsibilities
  • Basic knowledge of human resources policies, practices and legal requirements
  • Strong leadership skills and willingness to function as a role model within the office
  • Excellent judgment and common sense
  • Strong service orientation, and an ability to establish and maintain effective working relationships with users, peers, office, and firm management, and outside business partners
  • Ability to work well under pressure, facilitate solutions, and meet deadlines and milestones for projects assigned
  • Ability to work extended hours as necessary to fulfill time sensitive responsibilities
  • Commitment to the office and firm
  • Commitment to professional growth and development


Educational Qualifications/Job Experience Requirements:

  • High School diploma, or equivalent
  • Bachelor’s Degree preferred
  • 3+ years law firm billing experience required
  • Prior supervisory experience preferred


Firm provides an excellent benefit package along with new, beautiful offices in Uptown!


Salary:  $83,500.00-$85,000 DOE



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