Client Accounts (Collections) Manager (DFM #771)

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Well-known, respected, national law firm is seeking a highly qualified Client Accounts (Collections) Manager to join their team!


Client Accounts (Collections) Manager

The Client Accounts (Collections) Manager is primarily responsible for addressing specialized needs of the Firm’s Client Inventory Management.  The Manager leads a team of 4 Collections Specialists. The Manager’s responsibilities include, but are not limited to, analyzing Client accounts receivable, retainer balances and unapplied payments, and developing/implementing processes and procedures to facilitate required analyses and reporting.  The Manager works closely with Billing Attorneys, reaching out to Client contacts to ensure timely payments of outstanding invoices, successfully resolving difficult receivables, and providing firm leadership with information, analysis and action plans regarding Client payment trends, risks and challenges.


  • Lead a team of 4 Collections Specialists including training, time management, and performance management
  • Lead and/or assist with all aspects of receivables management with a heightened focus on resolving significantly delinquent accounts
  • Develop new processes / reporting as needed to facilitate collections management
  • Maintain constant communication/interaction with Clients and Billing Attorneys regarding status of AR / Retainer Balances / Unapplied monies
  • Provide periodic update information to Billing Attorneys regarding the status of their Client inventory positions
  • Deliver a high level of service to ensure Attorney and Client satisfaction while exercising appropriate discretion and independent judgment in the execution of assigned duties
  • Maintain a focus on quality of all communications with Firm Management, Billing Attorneys and Clients
  • Work collaboratively with the Billing Manager to efficiently address any billing / e-billing concerns or address any at-risk WIP
  • Proactively identify inventory trends and risks and develop sensible action plans to address them
  • Focus on reducing the AR write-offs of the Firm and minimizing AR that is over 90 days old
  • Work to help develop improved work flow methods for common AR tasks that will minimize time required of Billing Attorneys for request/approvals but still maintain appropriate internal controls
  • Work collaboratively with Business Intake and the Conflicts Attorney related to vetting new clients for potential financial risk, helping to maintain the approved client list, and the transfer of clients/matters when an attorney leaves the Firm
  • Interview all exiting attorneys.  Coordinate the transfer of retained matters to other billing attorneys and coordinate any final billing for transferred matters with the Billing Manager / Billing Team.  Coordinate the closing of associated clients/matters with the Matter Maintenance Team
  • Meet regularly with Firm leadership to discuss potential at risk accounts and develop action plans to address issues in a prompt and effectual way
  • Interact closely with the cash applications team to ensure timely and accurate postings of client payments
  • All other duties, as directed, to ensure the success of the Team and Firm


  • Bachelor’s degree preferred
  • 5 or more years of related experience in law firm and/or business-to-business collections
  • Excellent organizational skills and a keen attention to detail and quality
  • Excellent communication / presentation skills
  • Excellent relationship-building skills
  • Self- motivated with ability to drive results and work on multiple projects with minimal supervision
  • Ability to work in a team environment with changing priorities and time pressures
  • Highly proficient with Microsoft Excel, Microsoft Word and Microsoft PowerPoint
  • Experience with *Collect (or ARCS) preferred

Firm provides a very rich benefit package along with beautiful offices in Dallas!


Salary:  Depending Upon Experience!

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